Terms & Conditions

Welcome to the Jewellery Shed, all goods are supplied in accordance with the following Terms & Conditions. By placing an order with Jewellery Shed you are acknowledging that you have read, understood and accepted these terms and conditions.


Customer Service

We strive to deliver excellent customer service and your questions, comments and feedback are very important to us. To contact us please email us at info @ jewelleryshed.co.uk or you can contact us at the following address:

Jewellery Shed
Unit 5B
Mullacott Cross Industrial Estate
Ilfracombe
Devon
EX34 8PL

Tel: 0843 2894080


Minimum Order

We do not operate a minimum order policy, so you can order as little or a much as you like.


VAT & Taxes

We are not VAT registered, therefore no VAT will be applied to invoices.


Payment

All our transactions are processed via a secure server payment gateway utilising industry standard software and encryption.

We accept all major credit and debit cards via Paypal (no account required) including - Mastercard, Maestro, Visa, Electron, Solo.

We also accept payment via PayPal Account.


Discounts & Wholesale

We currently offer discounts on larger orders of 5% OFF for orders of £50.00 and over (excluding delivery), and 10% OFF for orders of £100.00 and over (excluding delivery). We reserve the right to amend or withdraw discounts at any time without notice.


Printed Catalogue

As we are constantly adding new products a printed catalogue would very quickly become of date, so our catalogue is all online at www.jewelleryshed.co.uk


Delivery Charges

All UK orders totalling £35.00 or more (excluding delivery) automatically qualify for free delivery. This will show at the checkout stage.

All UK orders totalling less than £10.00 (excluding delivery) will be charged just £1.45 for delivery. A small order delivery discount of £1.00 will show at the checkout stage. This is taken off of our standard delivery charge.

All other UK orders will be charged a flat rate fee of £2.45 for delivery.

All orders are dispatched by second class Royal Mail unless otherwise stated. Orders of a high value may be sent by Recorded Delivery and will need to be signed for. If you miss the delivery, Royal Mail will keep the parcel at your local depot for one week or you can ask them to send it to your local post office for a fee. Any undelivered parcels returned to us for any reason will be subject to a restocking fee or a further postage fee.


Dispatch Times

We aim to dispatch all orders within 48 hours of payment being received, excluding weekends and Bank Holidays.


Out of Stock Items

We make every attempt to ensure that only in-stock items are available to order. In the unlikely event of out of stock items being displayed and sold in error we will contact you prior to dispatch and either offer a suitable alternative or issue a refund.


Returns, Exchanges & Refunds

We are sure that you will be delighted with your purchase from the Jewellery Shed. However if you are unhappy with your purchase for any reason, please contact us by email at info @ jewelleryshed.co.uk within 14 working days of receipt and we will advise you what action is required.

Faulty, Damaged or incorrectly received goods - We may require the item to be returned back to us and will either replace the item, offer a full refund or exchange the item for a suitable alternative up to the same value. We will also bear the costs of postage in respect of a replacement or exchanged item and will refund your return postage costs.

Cancellations / Unsuitable products – If you change your mind about an order or items received are not quite what you wanted, we will still offer a refund providing you have advised us within 14 working days after receipt. The item(s) must be returned to us in their original packaging and in an unused condition at your expense. We will refund the order, or the relevant part of it, as soon as possible and in any case, within 30 days of the cancellation. If you cancel an order and do not return the goods to us, we may arrange to collect the goods from you at your cost.

General returns information -

We must be advised in writing (email or letter) of your intention to return item(s) within 14 working days of receipt of the item(s), after this period returns will not be accepted. This does not affect your statutory rights.

All returned items must be suitably packaged to ensure that they are not damaged in transit.

Please use the correct postage for all returns, packages without the correct postage will not be accepted.

We recommend that you either obtain proof of postage or return items using Royal Mail Recorded Delivery as we will not issue a refund for items that are not received.

Where requested to do so, all goods should be returned to the following address:

Jewellery Shed
Unit 5B
Mullacott Cross Industrial Estate
Ilfracombe
Devon
EX34 8PL


Product Variation

Due to certain manufacturing processes we are unable to guarantee colour continuity. Due to the nature of handmade products and / or natural materials, slight differences in shape/form are also possible both from batch to batch and within any given batch. Products may discolour over time we cannot guarantee they will remain colourfast indefinitely. Also customers should note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring. Whilst every effort is made to represent an item accurately, it is possible that the images shown may vary slightly from the actual product. Product images are not to scale.

All products featured on this website fully comply with the E.U. Nickel Directives


Dyed Items

If using dyed products for clothing or items to be worn next to the skin, we recommend you test these products for suitability first. We will not be responsible for damage caused by dyed items. In the event of any claim, sellers' liability shall in no circumstances exceed the invoice price of defective goods.


Weights & Measurements

All weights and quantities displayed on our website are estimated approximations only and packs / strings may vary slightly in weight, quantity or content. Although all beads are subject to a visual check we cannot guarantee that there will not be a small percentage of imperfect items in the pack and all packs are priced accordingly.


Privacy Policy

At the Jewellery Shed, we respect your right to privacy. We do not disclose customer information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to:

• Take and fulfill customer orders
• Administer and enhance the site and service
• Execute delivery of goods


All of your financial details are encrypted and dealt with by our secure server or Paypal. We do not see any of your financial details at any time or store any of your financial details.

Our website may contain links to enable you to visit other websites of interest. A link from the Website to such a third party website does not imply endorsement of that site nor any ability to control that site's privacy practices. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We strongly recommend that you should carefully review the privacy policies of third party websites before submitting any Personal Information to them.

We also use cookies to help maintain a consistent experience for our customers using our website. Cookies are used throughout our site for the shopping cart facility as this enables us to keep track of the products in your shopping cart. At no time is any personal information stored within a cookie. Visitors to our site can block cookies by turning them off in their browser but please note this will result in online purchasing becoming inaccessible due to the shopping cart function relying on cookies.

All information is collected lawfully and in accordance with the UK Data Protection Act. If you would prefer not to receive information about Jewellery Shed products or have any questions regarding our privacy policy please email us at info @ jewelleryshed.co.uk


Our Rights

All items remain the property of Jewellery Shed until payment has been received.

We reserve the right to make any changes without notice, to our website, descriptions and prices at any time and all products are subject to availability.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All content and images on the Jewellery Shed website are the property of Jewellery Shed or their respective owners. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained herein. Any such reproduction shall be treated as breach of copyright which may result in legal action for which legal costs incurred will be recovered.

Written permission may be granted by Jewellery Shed in certain circumstances for reproducing images and material and in such cases reference must be made to the original source of the images and/or content. Written permission must be granted by Jewellery Shed prior to images and/or content being used.

This website may include links to other websites these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We reserve the right to amend these terms & conditions in compliance with current UK & EU law.

All sales are subject to English Law and the jurisdiction of the English Courts.

These terms do not affect your statutory rights.

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