Payment & Delivery Information
All our transactions are processed via a secure server payment gateway utilising industry standard software and encryption.
We accept all major credit and debit cards via Paypal (no account required) including - Mastercard, Maestro, Visa, Electron, Solo.
We also accept payment via PayPal Account.
Sorry - we only ship to the UK !
All UK orders totalling £35.00 or more (excluding delivery) automatically qualify for FREE DELIVERY. This will show at the checkout stage.
All UK orders totalling LESS THAN £10.00 (excluding delivery) will be charged just £1.45 for delivery. A small order delivery discount of £1.00 will show at the checkout stage. This is taken off of our standard delivery charge.
All other UK orders will be charged a flat rate fee of £2.45 for delivery.
All orders are dispatched by second class Royal Mail unless otherwise stated. Orders of a high value may be sent by Recorded Delivery and will need to be signed for. If you miss the delivery, Royal Mail will keep the parcel at your local depot for one week or you can ask them to send it to your local post office for a fee. Any undelivered parcels returned to us for any reason will be subject to a restocking fee or a further postage fee.
We aim to dispatch all orders within 48 hours of payment being received, excluding weekends and Bank Holidays.
Out of Stock Items
We make every attempt to ensure that only in-stock items are available to order. In the unlikely event of out of stock items being displayed and sold in error we will contact you prior to dispatch and either offer a suitable alternative or issue a refund.
Returns, Exchanges & Refunds
We are sure that you will be delighted with your purchase from the Jewellery Shed. However if you are unhappy with your purchase for any reason, please contact us by email at info @ jewelleryshed.co.uk within 14 working days of receipt and we will advise you what action is required.
Faulty, Damaged or incorrectly received goods - We may require the item to be returned back to us and will either replace the item, offer a full refund or exchange the item for a suitable alternative up to the same value. We will also bear the costs of postage in respect of a replacement or exchanged item and will refund your return postage costs.
Cancellations / Unsuitable products – If you change your mind about an order or items received are not quite what you wanted, we will still offer a refund providing you have advised us within 14 working days after receipt. The item(s) must be returned to us in their original packaging and in an unused condition at your expense. We will refund the order, or the relevant part of it, as soon as possible and in any case, within 30 days of the cancellation. If you cancel an order and do not return the goods to us, we may arrange to collect the goods from you at your cost.